Frequently asked questions

We do not recommend the use of Odormute™ on surfaces that will be affected by complete water saturation, i.e., wood, leather, wool. Because Odormute™ needs to saturate the source in order to eliminate the odor, damage to these particular materials may occur.

Yes! Concrete is extremely porous, therefore repeated applications may be necessary. Odors that have been present for an extended period of time will prove extremely difficult to remove. Repeat the normal application and drying process several times, rinsing with very hot water between applications. Be sure to dry the treated area completely between treatments, as this step is vital for odor elimination. We recommend using fans to ensure the concrete to completely dry. If other chemicals have been used on the concrete previously, the odor may be permanently set.

Odormute™ is not a chemical, rather a blend of naturally occurring enzymes. Odormute™ is non-poisonous and non-caustic, harmless to humans, pets, plant life and plumbing. We recommend wearing gloves and wiping paws exposed to Odormute™ to eliminate any cause for concern!

We do not recommend the combination of Odormute™ with other chemicals. Sometimes chemicals tend to set odors permanently, making it difficult for the odor to be eliminated.

Once Odormute™ powder is hydrated, the enzymes will remain active for roughly eight hours. We do not recommend that you pre-mix Odormute™ for future use. 

Water temperature must be between 45° F to 140° F. Ideal temperature between 70° F and 90° F. Freezing will not harm enzymes, but temperatures above 140° F will destroy them. 

Odormute™ must saturate the source of the odor and then completely dry to fully eliminate the odor. To aid in this process, Odormute™ contains common drying agents like baking soda. The white residue that sometimes remains after a treatment of Odormute™ is nothing to be alarmed about. Simply vacuum the powder and wipe clean with warm-hot water. If you are treating a fabric or upholstery, simply vacuum and lightly wipe or dab with a small amount of warm water.

First, ensure that you are following the instructions step by step as supplied with your Odormute™ purchase. Second, remember that Odormute™ needs to saturate the source of the odor and then completely dry before it can complete the odor elimination. For example, if you are treating carpet, there are potentially several layers that the odor may have penetrated, like the carpet, pad, floor, and sub-floor. Therefore, you may need to repeat the Odormute™ treatment several times to reach the source of the odor. 

If Odormute™ is kept sealed and dry, our recommended shelf-life is eight years. If the Odormute™ powder is exposed to any moisture, the enzymes become active and burn out, preventing their use for odor elimination upon application.

Odormute™ enzymes are living proteins. Once activated they cannot withstand temperatures above 110°-120° F. If the water temperature does not reach this point, carpet cleaners may be used. 

While you can purchase Odormute™ products from any of our fine retailers, we also sell many products directly.